Got a feature request? Found a bug? Think our mother is cheap? We'd love to hear from you!
In case this is helpful, here are the top three questions support gets asked:
If you don't feel like participating in our
user forum
and you didn't find an answer in our
help docs,
you can email support@beeminder.com or use the form below.
We usually reply within 24 hours* — no auto-reply here — and most requests are resolved even faster than that!**
* “I don't want to promise any faster than 24 hours, but I don't know the last time an email went that long without an initial reply” — Our Support Czar
** To get specific, 94% of emails to our support inbox get a first reply in under 12 hours. It takes us less than 24 hours to resolve 90% of your issues, and 38% of those are resolved in under 4 hours. If you haven't gotten any response to your email in over a day, we might have fallen into the ocean; check Wikipedia to see if the west coast of the United States still exists.
Prefer snail mail?
The Beehive:
3246 NE 57th Ave, Apt A
Portland OR 97213
If you've got a support issue, we're faster and better by
email.
Seriously!
It's a point of pride for us.
However, if, heaven forbid, a ball got dropped in email, or you want to hook us up with your close personal friend Ira Glass or whatever, please don't hesitate to call:
+1 (646) 535-BEEM
Need logos? Here's our Press Kit, such as it is.
